POLICIES AND OTHER HELPFUL INFORMATION
Please note that while the prices indicated are a general guideline, the actual price charged may vary depending on the number and type of pets you have and the number of visits per day. After we have met with you and your pet(s), we will be able to determine the actual cost per visit.
Cash and check are acceptable forms of payment. There is a $30 fee for returned checks.
For new clients, payment in full is required at booking (or, if booking is well in advance of key pickup, at time of key pickup). For established clients, payment is required on the first day service begins.
Please give us 24 hours’ notice for cancellations, if at all possible. When you book our time, that may mean we are unable to care for someone else’s pet. A last-minute cancellation on your part means loss of income for us and inconvenience to another pet owner. If we arrive for a visit as scheduled, and you have forgotten to tell us to cancel the visit, or that your plans have changed, or that you have arrived home early, we still charge for the visit. There is no charge for cancellations due to emergencies, or if you call us before we’ve started our “rounds” for the day.
We can usually accommodate same-day and last-minute requests for established clients.
For your safety, we label your key with your pet’s name (not your name and address). If you think you will be using our service again, we usually keep your key – this saves us the time and energy of returning to pick up a key each visit. (It also means you can call us if you’re locked out of your home!)
We do not like to return keys by locking them in your house on our last scheduled visit – we want to be sure we continue to have access to your pets and your home in case your return is delayed.
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